Preparing a cleanup for a hoarding situation

Agree with the resident and authorised client who makes decisions. Explain the purpose and avoid unexpected decisions about personal possessions.

Decide which room needs attention first. Consider access and the condition on site. An initial discussion helps establish whether clearance, disposal and cleaning can happen in one or several stages.

Clearly identify retained items and items awaiting a decision. Do not remove documents or personal memories without agreement.

Agree practical maintenance after the cleanup. Where personal support is also needed, the resident can seek appropriate help separately. Keep the cleaning assignment clear about tasks, costs and limits.