CleanoPro privacy policy

1. Who is responsible for your data?

CleanoPro is responsible for personal data received through our website, forms, email, telephone and services.

CleanoPro
Middelgronden 179
1274 BH Huizen
The Netherlands
Email: info@cleanopro.nl
Telephone: 036 203 64 07

2. Which personal data do we process?

Depending on your contact with CleanoPro, we may process:

• Names and contact details.
• Company names and business contact details.
• Address and location details of cleaning premises.
• Information entered in a site inspection or contact request.
• Information about requested services, rooms, planning, frequency and particular circumstances.
• Correspondence by email, telephone or forms.
• Invoicing and administrative information when an agreement is concluded.
• Technical data necessary for website security and operation, such as IP address, browser information and server logs.
• Login and account information when using a protected employee or partner environment.

We do not ask for more data than is reasonably necessary for the purpose of your contact.

3. What do we use personal data for?

• Handling contact or inspection requests.
• Scheduling and confirming a site inspection.
• Preparing a quote or cleaning proposal.
• Performing an agreement and planning our services.
• Communicating with clients, managers and contacts.
• Processing invoices and administration.
• Monitoring quality, safety and accessibility of our services.
• Securing the website and keeping it working properly.
• Meeting legal obligations.

4. What are our grounds for processing?

Depending on the situation, we process data on one or more of these grounds:

• Performing an agreement or taking steps before an agreement.
• A legal obligation, for example for certain administrative records.
• A legitimate interest, for example security, business communications and improving our services.
• Consent where the law requires it, for example for certain non-essential cookies.

Where processing relies on consent, you may withdraw it for the future.

5. Who may receive your data?

CleanoPro does not sell your personal data. We may share data only when necessary for our operations or services, for example with:

• Hosting, website and security providers.
• Email and communications providers.
• Software providers used for forms, planning, administration or customer contact.
• Bookkeepers, accountants or other administrative service providers.
• Employees or contracted parties who need the information for the assignment.
• Public authorities where disclosure is legally required.

Where necessary, we make arrangements with parties processing personal data on our behalf.

6. How long do we retain data?

We retain personal data no longer than needed for the purpose for which it was collected. The specific period depends on the type of data, the duration of the client relationship, any complaints or disputes and statutory record-keeping duties.

Data that is no longer necessary and no longer subject to a legal retention duty is deleted or, where possible, anonymised.

7. How do we protect personal data?

CleanoPro takes appropriate technical and organisational measures to protect personal data against loss, unauthorised access, misuse or unauthorised changes. These include secure connections, access restrictions, strong login protection, software updates and carefully limiting access to data.

8. What privacy rights do you have?

You may ask us for:

• Access to your personal data.
• Correction of inaccurate or incomplete data.
• Erasure where there is a legal basis.
• Restriction of processing.
• Transfer of data where the right to data portability applies.
• Objection to certain processing.
• Withdrawal of consent where processing is based on consent.

Send your request to info@cleanopro.nl. We may request additional information where reasonably necessary to verify your identity.

If you are dissatisfied with how we handle your personal data, you may complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Cookies and similar technologies

Our website may use functional and analytical technologies, and marketing or tracking technologies only where the necessary consent has been given. More information is available in our cookie policy.

10. Changes to this privacy policy

We may amend this policy when our services, website or legal obligations change. The current version is always available on this page.