Draft version: 27 August 2026. English translation of the existing Dutch business terms.
1. Applicability
These general terms apply to quotes, assignments and agreements under which CleanoPro performs cleaning, maintenance, inspection or related services for a business client, unless agreed otherwise in writing. Deviations apply only where recorded in writing by CleanoPro and the client. The client’s terms apply only where CleanoPro has expressly accepted them in writing.
2. Quotes and formation of the agreement
A quote or proposal is based on information known at that time, including the location, tasks, frequency, access, planning and particular circumstances. An agreement is formed when the client accepts an offer from CleanoPro or when CleanoPro starts performance after consent to the assignment. The quotation or order confirmation states its validity and any specific pricing or scheduling arrangements.
3. Performance of the work
CleanoPro performs the work according to the agreed assignment, work programme and reasonably expected professional standard. Details may be recorded in a site checklist, cleaning programme, schedule, quotation or additional written instruction. Work that has not been agreed is not automatically included.
4. Client obligations
The client must ensure in good time that CleanoPro can perform the assignment safely and normally. This includes access to the agreed premises; correct information about alarms, keys, codes, opening hours and contacts; disclosure of particular risks, delicate materials, installations or safety rules; a safe working environment meeting applicable requirements; and timely notification of relevant changes. Extra time or costs caused by missing access or information may be treated as additional work where reasonable and reported beforehand or as soon as possible.
5. Changes and additional work
If use of the premises, soiling, number of rooms, frequency, opening hours or another relevant circumstance changes, the parties may review the work programme, schedule and price. Work outside the original assignment is performed only by agreement or where immediate performance is reasonably necessary to prevent damage or an unsafe situation.
6. Employees and third parties
CleanoPro may use employees, subcontractors or other suitable parties to perform the work. CleanoPro remains the contact for the agreed service. Familiar staff may be used where possible, but CleanoPro does not guarantee that the same person will always be available.
7. Prices, invoicing and payment
The agreed price, surcharges, VAT, invoicing frequency and payment term are set out in the quote, order confirmation or invoice. Where circumstances or tasks materially differ from the information underlying the price, CleanoPro may propose an adjusted price or additional proposal before the changed work continues on a recurring basis. In case of late payment, after a reasonable reminder and to the extent legally permitted, CleanoPro may suspend performance and charge statutory interest and reasonable collection costs.
8. Scheduling, rescheduling and inability to perform
The parties agree work times in advance as far as possible. If a time needs to change, they inform each other as soon as possible. If premises are inaccessible on arrival or work cannot take place due to a circumstance on the client’s side, the parties discuss a new time and any demonstrably incurred costs.
9. Reports and complaints
If dissatisfied with completed work, the client must report this as soon as possible after discovery, with sufficient information to assess the situation. Where reasonable and possible, CleanoPro first receives the opportunity to investigate and propose an appropriate solution or remedial action.
10. Damage and liability
The parties handle property, materials, keys and access devices carefully. Suspected damage must be reported as soon as possible and sufficiently substantiated. CleanoPro is liable only for direct damage demonstrably resulting from an attributable failure by CleanoPro, insofar as liability cannot be excluded or limited by law. CleanoPro is not responsible for damage resulting from incorrect or incomplete client information, pre-existing defects, normal wear, hidden material properties or work expressly instructed against a warning from CleanoPro.
Draft note retained from the Dutch source: A final liability limit should match the legal form, insurance cover and contracting practice. This section needs legal review before final business use.
11. Force majeure
A party is not obliged to perform insofar as performance is temporarily or permanently impossible due to circumstances reasonably outside its control. The parties inform each other as soon as possible and, where possible, try to agree a reasonable alternative schedule or solution.
12. Duration and termination
The duration, cancellation options and any notice period of a recurring assignment are recorded in the quote or agreement. In case of a serious failure, the other party is generally given a reasonable opportunity to remedy it, unless this is impossible or unreasonable.
13. Applicable law and disputes
Dutch law applies to the agreement. The parties first try to resolve a dispute by consultation before taking further legal steps. If consultation does not resolve it, the dispute is submitted to the Dutch court competent under the law, unless the parties have agreed another valid dispute procedure in writing.
Questions about an agreement? Email info@cleanopro.nl or call 036 203 64 07.
